Frequently Asked Questions

All of our demi-fine jewelry pieces are made from 14k Gold Fill or solid .925 Sterling Silver. We never use cheap plated metals so that your special pieces will last a lifetime with proper care. 

Regularly polish your jewelry after wearing to remove oils from your skin. Gently wash in warm water and dry with a soft cloth. We include a beautiful jewelry pouch to store your jewels in when not wearing.

For more info on how to care and clean your jewelry, refer to our care guide here!

Gold fill will not tarnish or change colors. Keep it shining bright by polishing after wearing and store in a cool dry place.

Sterling silver is a natural precious metal and may tarnish if left on your dresser, so be sure to keep in your storage pouch or airtight baggie when not being worn. The good news? Tarnish is just a surface reaction to the air and it will easily clean up with a polishing cloth or sterling silver dip! If you ever need assistance cleaning up your silver, just contact us and we would be happy to get it shining again for you! 

Although our high quality demi-fine jewelry is our bread and butter, our nonjewelry giftables are not to be missed! We offer Personalized Christmas Ornaments, Keychains, Groomsmen Gifts and more! These items are created out of base metals like lightweight aluminum, copper, stainless steel and pewter and arrive in our beautiful signature gift box.

There is a huge difference between "tarnish" and the jewelry plating wearing off. Both make your jewelry dull and can change the look of your jewelry, but only one is reversible. We only use the highest quality 14k Gold Fill and Sterling Silver metal so that you can wear your jewelry everyday without worry!

Tarnish is a naturally occurring chemical reaction of sterling silver to the air and is simply on the surface of the piece. This happens usually when your jewelry is sitting on a dresser for a while instead of in an airtight baggie. The good news? It is easily cleaned up by using a sterling silver polishing cloth or a sterling silver dip cleaner...and we are always happy to help get your piece shining brightly again if you need assistance! Our favorite tip: wear that jewelry daily and you'll never see any tarnish build up!

Less expensive gold or silver jewelry is plated, which has a very thin layer over a cheap base metal. ALL plating will wear off eventually, some quicker than others. The actual gold layer is rubbing or flaking off and exposing the base metal underneath. Sadly, nothing can be done to restore your jewelry at that point, so that is why it is so important to be sure you are buying quality pieces that are made to last, like what we make here at Tickle Bug Jewelry!

Unfortunately, we cannot stamp the back side of any of our jewelry. This is due to the stamping process, which imprints your personalization into the metal using force. This may cause a very slight shadow on the opposite side of the charm. 

We offer natural and darkened lettering on our rings so that you can customize the look.

Natural lettering is great for an understated minimal modern look. We recommend choosing the UPPERCASE ARIAL font for the best readability in the natural finish. For the most maintenence-free option, choose the "natural" lettering.

Blackened or Darkened lettering makes your names and dates stand out more for better readability. The blackening we use on our gold and silver rings is semi-permanent, meaning it will require a little effort to keep it from fading quickly. There is an easy 30 second fix if you're letters have faded a bit that will get it looking brand new! For more info, see our guide here.

We are so delighted to offer a generous 90 day warranty for any defects in your chains, jump rings, or clasps. Please email us at hello@ticklebugjewelry.com if you experience any issues with your jewelry and we'll get you taken care of! Read more details about our warranty here.

We want you to be "tickled" with your order! If you have any issues, please reach out to us at hello@ticklebugjewelry.com with your name and order number and you'll be taken care of. We strive to have the best customer service and our friendly team would love to chat! You can find our detailed Return/Exchange/Refund policy here.

Production time is the time it takes BEFORE your order ships. Each piece is made by hand in our Ohio studio and we strive to get each order out as soon as possible. Most orders are ready to ship in about 3-5 business days (Business days are M-F). Please expect delays during the holidays and shop early for the best experience!

We offer FREE US Standard Shipping on orders over $50. Orders under $50 ship for $5 via USPS First Class mail. (Approximately 3-5 business days for First Class Mail - Does not include stated processing time)

Need it sooner? We have two shipping service upgrades available at checkout. USPS Priority Mail (approximately 2-3 business days) and USPS Expedited/Overnight which can take 1-2 business days.

We also offer International Shipping for $15. Please allow 2-3 weeks for delivery.